General

By purchasing products from REM Design Ltd, registering for any of our services, or registering for an account on this site, you agree to all of the terms and conditions set out on this page including Returns, Privacy, Shipping, and Customer Services.

REM Design Ltd may from time to time update these terms.  We will notify you via email or a prominent posting on this page or the page that best represents the policy that has been modified.  Continued use of REM Design Ltd after such notification indicates that you accept any and all changes.  Users who do not subscribe to our newsletter are encouraged to check this page periodically for changes.

Our rates and offerings may change from time to time.  As a result, prices and availability of items in our collection are subject to change until orders are placed.  When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors.  If a pricing error occurs, REM Design Ltd will contact you before proceeding to fill your order.

REM Design Ltd is a New Zealand business and all transactions will be billed in New Zealand dollars.

While the REM Design Ltd team works diligently to review the safety of all products.   REM Design Ltd cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site.  In addition, REM Design Ltd is not responsible for copyright, registration or licensing infringement of products sold on the site.

Shipping

Delivery charges for Auckland :-                       Rural Delivery charges for Auckland :-

$7.50                 0 - 25kg                                $10.50                0 – 25kg

$15                  25 - 50kg                                $18                   25 – 50kg

$25                  50 – 75kg                                $28                  50 – 75kg

$35                  75 – 100kg                              $45                  75 – 100kg

$50                  100kg +                                  $80                  100kg +          

Delivery charges for the North Island :-             Rural Delivery charges for the North Island :-

$7.50                 0 - 15kg                                 $10.50               0 – 15kg

$15                  15 - 25kg                                 $18                  15 – 25kg                               

$25                  25 - 35kg                                 $28                  25 – 35kg

$35                  35 - 45kg                                 $38                  35 – 45kg

$55                  45 - 60kg                                 $65                  45 – 60kg

$100                60kg +                                     $130                60kg +

Delivery charges for the South Island :-             Rural Delivery charges for the South Island :-

$12           0 – 10kg                                         $15.50               0 – 10kg

$25         10 – 15kg                                         $28.50             10 – 15kg

$40         15 – 25kg                                         $43.50             15 – 25kg

$55         25 – 35kg                                         $58.50             25 – 35kg

$70         35 – 45kg                                         $73.50             35 – 45kg

$85         45 – 55kg                                         $88.50             45 – 55kg

$100       55 – 65kg                                         $110                55 – 65kg

$180       65kg +                                             $210                 65kg +

Please note: Rural delivery charges apply as above.

Should you wish to have an assembly service and if we offer this service in your area the cost is additional. (Refer to cost of builder in each product under furniture)

Once you have submitted an order we will check to see if you want assembly if it is required.  Please note that deliveries to your area may only be on specific days of the week.  Delivery should be made on any standard orders within a week, any delays further than this and you will be given the option by phone or email to refund your order.

We are normally prepared to make deliveries to any room within a residence or commercial site.  However, this is subject to reasonable health and safety issues such as staircases being wide enough for goods being delivered or there is no danger of any damage to the goods or your property.  If the product being delivered is large and bulky then do please check to ensure that a delivery to the room of your choice is feasible.  If in doubt contact us to discuss the issue.

Should you request to pick up goods in person or by a trusted means of delivery, this should be arranged prior to ordering to avoid any unnecessary delivery costs.  Large furniture items can, if requested be picked up from our storage facility but must be arranged prior to ordering so they can be made ready for the day of pick-up.  Our beds and bunks are all flat-packed to make delivery cheaper and easier.

We do not ship outside of New Zealand unless arranged directly with management.

The quality of our products is guaranteed and all items are inspected before leaving the storage warehouse.

Damaged/Defective Items

Please open all boxes immediately and check contents upon delivery.  Freight carriers should wait for you to sign the Bill of Lading until after you have thoroughly inspected your delivery.  Any damage to the packaging or contents should be noted on your Air bill or Bill of Lading with your signature of receipt.

If you received an item that is defective or damaged in transit you must notify us within 2 days.  Please immediately take a digital picture of the item and the shipping box and send it via email to info@remdesign.co.nz.  For items damaged in shipping, all packing materials must be saved so that a claim can be filed with the shipper.  Once you have provided us with this information we will send you complete instructions on how we will remedy the situation for you as quickly as possible.

Returns

Merchandise purchased at full price may be returned within 14 days of shipment for store credit, less shipping fees, only.  No refunds will be issued.  Returned items must have proof of purchase, original tags and packaging, and be in new condition.

REM Design is not responsible for returns that are lost or damaged in transit. Therefore, we recommend you use a shipping service with insurance and tracking number capability.  Include a copy of your packing slip or receipt with any return so that it may be identified as your order.  Once items are received and inspected, a store credit will be issued for the amount of the merchandise returned less shipping charges.  Store credits are valid for one year from the date issued.  Items purchased on Sale, marked “special order”, “custom”, or “built to order” are not eligible for cancellation or refund.

Sales, Discounts and Special Offers

Unless otherwise noted, all sales or special offers are for a limited duration, apply to orders within New Zealand, and may not be combined with any other outstanding offer.  This includes, but is not limited to, combining free shipping offers, industry insider discounts, or other coupons with site-wide discounts or offers.  REM Design Ltd does not offer rain checks on sale items unless specifically noted on the product page.  Note: any offers of free shipping only apply to major cities within New Zealand.

Sale Items

Sale items are sold as-is and are final sales.

Consumer Guarantees Act

REM Design adheres to the Consumers Guarantees act and will not refund if you change your mind.

Customer Service Hours

Our business hours are Monday to Friday 9:30am-4pm New Zealand (NZT)

You may place an order on this site any time of the day or night.  Orders, questions, or messages created after hours will be handled the next business day.  The quickest way to reach us is often to fill out the form on the contact page.  We will respond to all queries.

 

For information contact:

REM Design Limited

2C/1 Tika Street, Parnell, Auckland, New Zealand

Tel: +64-9-300-7243 or email info@remdesign.co.nz


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